Nerve Guard

Privacy Policy

1. Information We Collect

When you visit our website or make a purchase, we collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number, shipping address)
  • Payment information (processed securely through our payment processors)
  • Order history and preferences
  • Communications with our customer service team

We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your order and provide customer support
  • Send you transactional messages via email and SMS
  • Improve our website and services
  • Send you marketing communications (only with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

3. SMS/Text Messaging Policy

By providing your mobile phone number during checkout or through our website, you expressly consent to receive SMS/text messages from Nerve Guard and our service providers (including Twilio) for the following purposes:

Transactional Messages

We will send you transactional SMS messages related to your orders, including order confirmation, shipping notifications, delivery updates, and customer service communications. These messages are essential to providing our services and you cannot opt-out of transactional messages while using our service.

Marketing Messages

With your explicit consent, we may send you promotional SMS messages about special offers, discounts, new products, and health tips related to nerve health and wellness. You can opt-in to these messages during checkout or by texting a keyword to our designated number.

Message Frequency and Costs

  • Message frequency varies based on your order activity and preferences
  • Message and data rates may apply depending on your mobile carrier plan
  • We are not responsible for carrier delays or undelivered messages

Opt-Out Instructions

You may opt-out of marketing SMS messages at any time by:

  • Replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any SMS message
  • Contacting our customer service team
  • Following the unsubscribe link in our communications

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to pending orders.

Help and Support

For help with SMS messages, reply HELP to any message or contact our customer service team. By consenting to SMS communications, you certify that you are the mobile account holder or have authorization from the account holder to receive messages at the provided number.

Supported Carriers

Our SMS service is available on major carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier fees may apply. Carriers are not liable for delayed or undelivered messages.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

  • Service providers who help us operate our business (payment processors, shipping companies, SMS providers like Twilio)
  • Law enforcement or government agencies when required by law
  • Business partners with your consent

All third-party service providers are required to protect your information and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt-out of marketing communications
  • Object to processing of your information
  • Request a copy of your data

To exercise these rights, please contact our customer service team.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our customer service team.

Last Updated: January 2025